سياسة الخصوصية Privacy Policy

1. Introduction

Welcome to Synko ("we", "our", "the Service", "the Platform"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

By using the Synko service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Registration Information: Name, email address, phone number, store name
• Account Information: Credentials for connecting to sales platforms (via OAuth or API Keys)
• Store Data: Product information, inventory, orders, prices
• Payment Information: Billing information (processed through secure payment processor)

2.2 Information We Collect Automatically

• Usage Data: How you interact with the service, features used, time and frequency
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies: To improve your experience and analyze site usage
• System Logs: Technical information to diagnose issues and improve performance

2.3 Information from Third Parties

• Data from connected sales platforms (Salla, Amazon, Noon, Zid, TikTok)
• Verification information from authentication service providers

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide the Service: Synchronize inventory and orders across different sales platforms
• Account Management: Create and manage your account and authentication
• Improvement and Development: Enhance platform features and user experience
• Technical Support: Respond to your inquiries and resolve technical issues
• Communication: Send service updates, important notifications, and usage tips
• Security: Protect the platform from fraud and malicious activities
• Legal Compliance: Comply with applicable laws and regulations
• Analytics: Understand how the service is used to improve it

4. Sharing Your Information

We do not sell your personal data. We may share your information in the following cases:

4.1 With Your Consent

When you give us explicit permission to share your information with specific third parties.

4.2 With Service Providers

We share data with trusted service providers who help us operate the platform:

• Cloud hosting services
• Payment processors
• Email services
• Analytics tools
• Technical support providers

4.3 Connected Sales Platforms

We share necessary data with sales platforms (Salla, Amazon, Noon, etc.) to perform synchronization services.

4.4 Legal Compliance

We may disclose your information:

• To comply with a court order or lawful government request
• To protect our rights, property, or safety
• To investigate fraud or violations of terms

4.5 Business Transfers

In the event of a merger or acquisition, your information may be transferred to the new entity.

5. Data Security

We implement strict security measures to protect your information:

• Encryption: Using HTTPS/TLS protocol to secure data transmission
• Data Encryption: Encrypting sensitive data in databases
• Access Control: Restricting access to authorized personnel only
• Security Monitoring: Continuous monitoring for unauthorized activities
• Backups: Regular backups to prevent data loss
• Two-Factor Authentication: Option to protect your account with an additional security layer

Note: Despite implementing best security practices, 100% security cannot be guaranteed on the internet.

6. Data Retention

We retain your information as long as your account is active or as needed to provide the service:

• Active Account Data: Throughout your subscription period
• After Account Cancellation: We retain some data for up to 90 days for legal and accounting compliance
• Security Logs: May be retained longer for security and fraud purposes
• Anonymous Data: May be retained indefinitely for analytics and statistics

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data ("Right to be Forgotten")
• Restriction: Request restriction of data processing
• Portability: Obtain your data in a structured, machine-readable format
• Objection: Object to data processing in certain circumstances
• Withdraw Consent: Withdraw your consent at any time

To exercise any of these rights, please contact us at: privacy@synko.sa

8. Cookies

We use cookies and similar tracking technologies:

Types of Cookies:

• Essential: Required for the platform to function properly
• Functional: To remember your preferences (like language)
• Analytics: To understand how the platform is used
• Marketing: To deliver relevant content (with your consent)

You can control cookies through your browser settings, but disabling them may affect some platform features.

9. International Data Transfer

Your data may be transferred and processed in countries outside Saudi Arabia. We ensure that any data transfer complies with legal standards and provides appropriate protection.

10. Children's Privacy

Our service is not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it immediately.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We advise you to review their privacy policies.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via:

• Prominent notice on the platform
• Email notification
• Updating the "Last Updated" date at the top

Your continued use of the service after updates means acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at: